Kind of Letters

Example of Cover Letter


15 March 2017

Mr. R. Mumuh
Customer Service Manager
PT. Indosat Ooredoo
Jl. Medan Merdeka Barat 21
Jakarta

Re: Customer Service Representative Opening (Ref. ID: CS300-Denver)

Dear Mr. R. Mumuh :

I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for internet service, where my responsibilities included handling customer internet problem, checking internet provider, flagging lost damaged internet in several area.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite internet services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as problem, disputes, service interruptions or cutoffs, repair provider delays/no-shows and malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.

In addition to this experience, I gained considerable customer service skills during my part-time employment as a sales marketing and technician while in high school.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (literature major). Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at (021) 8307173 (home) or 085694523235 (cell) to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity!


Sincerely,



Istikhori Ridho

Enclosure: Resume








Example of Placing an Order Letter


PT. VX Games
Jl Raya Pluit Slt 1 Emporium Pluit Mall Bl/20
Jakarta Utara

Ref . ID : BD1070
15 March 2017
PT. Bandai Namco
Jakarta
Jakarta Utara

Dear Madam,

Subject : Request for Catalogue

We saw your advertisement in the "www.bandai-asia.com" a few days ago and interested in your BD game and toy products.

Please let us have details of your product together with the sample, terms of payment and the price list. If the quality is satisfactory and the terms are reasonable, we will place a large order soon. Could you give us details of discount and the fastest delivery please.
We hope to receive your reply soon.


Yours faithfully,


Mrs. Jessica Noveria

Chief Sales and Marketing Officer

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